On refunds, the 7-day window.

I The short version

Every ebook sold on Ebooks Gate is covered by a 7-day money-back guarantee, no questions asked. Because all payments run through Hotmart, our payment and distribution partner, refunds are also processed there – directly back to your original payment method.

II The 7-day guarantee

The 7-day window starts on the date of purchase shown on your Hotmart receipt. Within this period you can request a refund for any reason – if the ebook is not what you expected, if it does not match the description, or simply if you changed your mind. You do not need to justify your decision.

This window is aligned with Hotmart’s official refund terms. You can review them here: Hotmart General Purchasing Terms.

III How to request a refund

You have two simple paths. Both end in the same place – Hotmart’s refund form.

From your email

Open the Hotmart purchase confirmation email you received after checkout. Click the “Request refund” button, fill in the short form, and submit.

From your Hotmart account

Log in at consumer.hotmart.com, open the order under “My purchases”, and click “Request refund”.

If you can’t find your confirmation email or need help locating the order, email us at hello@ebooksgate.com with your order number and we’ll walk you through it.

IV Processing times

Once approved by Hotmart, refunds are returned to the original payment method you used at checkout. Timing depends on the method:

Credit card

Typically visible on your next one or two billing cycles, depending on your bank.

PayPal and digital wallets

Usually within 3 to 5 business days.

Bank transfer, boleto, PIX, OXXO and local methods

Between 5 and 10 business days, subject to the provider’s processing time.

Hotmart handles the entire transfer. Ebooks Gate does not hold your funds at any point.

V After the 7-day window

After day 7, refunds are no longer automatic. Hotmart still reviews requests in specific cases, including:

• Duplicate charges from a single checkout attempt.
• Technical issues that prevented the ebook from being delivered or opened, when they can be reproduced.
• Unauthorised transactions on your payment method.

If you find yourself in one of these situations, contact us at hello@ebooksgate.com and we’ll help escalate the case with Hotmart’s support team.

VI Chargebacks

Please try the refund path above before opening a chargeback with your bank. Chargebacks take longer, can temporarily block your Hotmart account, and in most cases we can resolve the issue faster by going directly through the refund form. If you believe a charge is truly fraudulent, contact both your bank and us so we can coordinate.

VII What’s not covered

• Free content or promotional copies distributed at no cost are not refundable.
• Purchases made outside ebooksgate.com / Hotmart (e.g. resellers, unauthorised third parties) are not covered by this policy – contact the seller you bought from.
• Bulk or licensed distribution agreements are governed by the specific contract signed for that deal.

VIII Changes to this policy

If we update this policy, we’ll change the “Last updated” date at the top. Any changes apply only to purchases made after the update – existing orders keep the refund terms that were in effect on the day of purchase.

IX Contact us

Need help with a refund or have a question about this policy? Write to us. We respond within one business day.

– See also our Privacy Policy and Cookie Policy.